Shipping Information
At Bag Shop, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping options and timelines:
- Order Processing Time: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Shipping Fee: $12.95
- Free Shipping:
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Eligibility: Orders over $50
Please note that delivery times may vary depending on your location and any potential customs delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product offerings, the following items are non-returnable:
- Morale Patches: These items are considered final sale due to their personalized nature and hygiene reasons.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Ship Your Item: Package your item securely and include the RMA number on the outside of the package. Ship the item to the following address:
Return Address:
Bag Shop
374 Clair Street
Waco, US 76701
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive the returned product. Please note that you will be responsible for the shipping costs of sending the item back to us, as well as the shipping costs for the new item.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request – Order #12345
Body:
Dear Bag Shop Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
Product Name: [Product Name]
Reason for Return/Exchange: [Reason]
Preferred Action: [Refund/Exchange]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Name]
Contact Us
If you have any questions about our shipping or returns and exchanges policy, please contact us at [email protected].
Thank you for shopping with Bag Shop. We appreciate your business and are here to ensure you have a positive shopping experience.